Your privacy is important to us. Learn more in our Privacy Policy.
MedSlot ("we," "us," or "our") is a company registered and operating in the United Arab Emirates. We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare appointment booking platform. By using MedSlot, you consent to the data practices described in this policy.
We collect various types of information to provide and improve our services:
We use the collected information for the following purposes:
To book, manage, and facilitate your healthcare appointments
To connect you with healthcare providers and facilities
To send appointment reminders, updates, and important notifications
To process payments and manage billing securely
To analyze usage patterns and enhance user experience
To maintain platform security and comply with legal requirements
We may share your information with the following parties for legitimate business purposes:
We share necessary information with doctors, clinics, and hospitals to facilitate your appointments and medical care.
DATA SHARED:
Personal details, health information, appointment history
When you provide insurance information, we may share relevant data with your insurance provider to process claims.
DATA SHARED:
Personal information, appointment details, billing information
We work with secure payment service providers to process your transactions safely.
DATA SHARED:
Payment card details, billing information, transaction amounts
We engage third-party service providers for hosting, analytics, marketing, and customer support.
DATA SHARED:
Usage data, technical information, contact details
We may disclose information when required by law or to protect our rights and the safety of our users.
DATA SHARED:
Any information as legally required
We implement robust security measures to protect your personal and health information:
All data transmission is encrypted using industry-standard SSL/TLS protocols
Strict access controls limit who can view or modify your information
We conduct regular security audits and vulnerability assessments
Data is stored on secure servers with backup and disaster recovery measures
Important Note
While we implement strong security measures, no system is completely secure. We cannot guarantee absolute security of your data. Please use strong passwords and keep your account credentials confidential.
You have the following rights regarding your personal information:
You can request a copy of the personal data we hold about you
You can request correction of inaccurate or incomplete information
You can request deletion of your personal data, subject to legal requirements
You can request limitation of how we use your data
You can request your data in a structured, machine-readable format
You can object to certain types of processing, such as marketing communications
You can withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | As long as account is active + 2 years | Service provision and legal compliance |
| Health Records | 7 years from last appointment | Medical record keeping requirements |
| Payment Information | 7 years | Tax and accounting compliance |
| Marketing Data | Until consent is withdrawn | Marketing purposes |
| Usage Analytics | 26 months | Service improvement and analysis |
Our services are not directed to individuals under the age of 18. Parents or legal guardians may create accounts and book appointments on behalf of minors. In such cases, the parent or guardian is responsible for the information provided and consents to our processing of the child's data as described in this Privacy Policy.
If you believe we have inadvertently collected information from a child without proper parental consent, please contact us immediately at privacy@medslot.ae.
MedSlot operates primarily in the United Arab Emirates. However, some of our service providers may be located in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:
Our platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party services you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:
Continued use of our services after changes indicates acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Your privacy is important to us. Learn more in our Privacy Policy.
